StarScore / Enquiry Desk

For brokers, agencies and developers

Your next buyer messaged at 11:47 pm. Who answered?

We build a chat agent for your real-estate website. It answers enquiries from your own project details, asks the right questions, books the site visit and keeps following up until the lead says yes or no.

Free pilot · No contract · We do the setup · Lead details go to you only

12.8 M 9.1 M BED 1 BED 2 KITCHEN LIVING 11:47 PM New enquiry Replied. Visit offered. SCALE 1:100 SAMPLE PLAN, NOT A REAL PROJECT
Fig. 1 — The enquiry arrives. The reply is already on its way.
Sheet 02
Leaks

Three places a lead slips out

Portal leads, ad clicks and website visitors all end up in the same few gaps.

  1. 01

    After hours

    Enquiries arrive at night and on weekends. By the time someone replies, the buyer has already spoken to another broker.

  2. 02

    One reply, then silence

    Follow-ups depend on someone remembering. In a busy week nobody does, and a warm lead goes cold.

  3. 03

    Booking by back-and-forth

    “What time suits you?” “Saturday?” “Which Saturday?” Ten messages to fix one site visit.

Sheet 03
Process

One agent, four jobs

It works the way a good sales assistant would, around the clock, and only says what you have told it.

  1. Answer

    Visitors ask about price ranges, sizes, location, amenities and approvals. The agent replies from the details you give us and nothing else.

  2. Qualify

    It asks what you would ask: budget, timeline, preferred size, self-use or investment, loan or cash. In the chat, as a conversation, not a form.

  3. Book

    It offers real open slots from your calendar, confirms the site visit and sends reminders. You get a short summary of who is coming and what they want.

  4. Follow up

    If a lead goes quiet, it checks back on the schedule you choose, politely, until they book or tell it to stop.

Sheet 04
Sample chat

Watch one lead, start to finish

Choose a moment. On the right is what lands in your lead inbox.

Visitor · 11:47 pmHi, is a 3BHK available at Greenfield Heights? What is the price range?
Agent · 11:47 pmHello! Yes, 3BHK homes are available, from ₹1.35 Cr to ₹1.62 Cr depending on floor and facing. Would you like to know the size, possession date or amenities?
Visitor · 11:48 pmPossession date? And is it registered?
Agent · 11:48 pmPossession is planned for December 2027, and the project is registered. Are you buying to live in, or as an investment?
Visitor · 11:49 pmTo live in. Budget around 1.5 Cr.
Agent · 11:49 pmThat fits well. Would you like to see a 3BHK on a higher floor? Saturday 11:00 am or 4:00 pm are open.
Visitor · 9:10 amSaturday 11 works.
Agent · 9:10 amBooked: Saturday, 11:00 am at the Greenfield Heights sales office. I will send a confirmation and a map pin. What number should the team call on the day?
Visitor · 9:11 amNumber shared.
Agent · 9:11 amThank you. Our sales manager will meet you at the entrance. I will remind you a day before and two hours before.
Agent · Day 3, 10:00 amHi, you asked about the 3-bed on Tuesday. Are you still looking? I can book a visit for this weekend if it helps.
Visitor · 2:35 pmBusy this week. Maybe next Sunday?
Agent · 2:35 pmNext Sunday at 12:00 noon is open. Shall I book it for you?
Visitor · 2:36 pmYes please.

Sample project for illustration only. Your agent uses your own project details.

Sheet 05
Scope

What is in the package

Everything below is set up for you. You send the project details; we do the rest.

ItemWhat it doesWhat you give us
01Chat widgetSits on your website or project page. One line of code, or we add it for you.Website access, or the name of whoever manages it
02Answers from your dataFloor plans, amenities, approvals and common questions, in your words.A brochure or FAQ
03Lead qualifyingCollects timeline, size and loan or cash during the conversation.The questions you always ask
04Site-visit bookingOffers open slots, confirms the visit and sends reminders.Your calendar and visit hours
05Follow-upChecks back on a schedule until the lead books or opts out.Your preferred timing and tone
06Lead inboxEvery lead with the full chat, a short summary and a status.Nothing
07Human handoffPasses the chat to you when a person should take over.Who to alert, and how

It will not

  • Negotiate or promise a discount
  • Promise returns, appreciation or rental yield
  • Make up availability or details it has not been told
  • Keep chatting when a person should step in
Sheet 06
Pilot

Try it on your own leads

The pilot is free and carries no contract. You decide after you have seen real conversations.

  1. Step 1You send one project's details: brochure, approvals, visit hours.
  2. Step 2We configure the agent and test it with you before a single visitor sees it.
  3. Step 3It runs live on your site for 14 days. We review the enquiries, qualified leads and visits booked together.
Sheet 07
Questions

Straight answers

Does it replace my sales team?

No. It handles the first reply, the basic questions, the booking and the chasing. Your team takes over for the visit, the negotiation and the close.

What if it does not know the answer?

It says so, takes the visitor's contact details and alerts you. It does not guess.

Which languages does it speak?

English and Hindi to start. Other languages can be set up on request.

Can it work outside India?

Yes. Currency, language and the questions it asks are set for each business, including the UK, the US, Australia and other busy markets.

Where does it live?

It starts as a chat widget on your website or project landing page. Ask us about email and WhatsApp follow-ups for your setup.

Who sees the lead details?

You and the people you name. Lead details are not shared with anyone else.

What happens after the pilot?

If it is useful, we agree a simple monthly fee based on your lead volume. If not, we switch it off and you keep the conversation records.

Send us one project. See it answer.

Or send the project here. I read these myself.

How should I reply?

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